EA Esra Abuarqob

Technology professional · Austin, TX

Building a smarter, more connected future.

Technology Professional AI & Machine Learning Cybersecurity Engineering

I’m Esra Abuarqob, a multidisciplinary technology professional with six years of engineering and technical experience across telecommunications, cybersecurity, enterprise infrastructure, and technical operations.

I bring together engineering problem-solving, security analysis, AI research, and data-driven decision-making to take on challenges across emerging technology.

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6+years in engineering
and technology
4.0Master’s GPA
at Coastal Carolina
23%revenue and engagement
performance improvement
4technical disciplines
across my experience

A little about me

Different disciplines.
One curious mind.

My professional journey began in telecommunications engineering, where I worked on large-scale mobile network optimization, infrastructure performance, troubleshooting, and technical analysis.

Since then, I’ve expanded into technology operations, cybersecurity, cloud technologies, and AI/ML research. That blend helps me approach technical challenges from different perspectives—connecting the details of a system to the people and operations that rely on it.

I hold a Master of Information Technology with a concentration in Cybersecurity from Coastal Carolina University, where I graduated with a 4.0 GPA, and a bachelor’s degree in Telecommunications Engineering. I’m passionate about how AI, machine learning, and emerging technologies can improve security, infrastructure, and everyday life.

I value continuous learning, analytical thinking, collaboration, innovation, and practical problem-solving. My goal is to contribute to innovative technology projects while continuing to grow across AI, cybersecurity, cloud computing, engineering, and data analysis.

Let’s talk about what’s next

The path so far

Experience that connects.

From network engineering to security, research, and technology operations.

AUG 2024 — DEC 2025

Cybersecurity Awareness Specialist

Coastal PC Support · Myrtle Beach, South Carolina

  • Investigated phishing indicators, suspicious authentication activity, credential threats, and malicious behavior patterns.
  • Supported security assessment, threat analysis, incident response, and risk mitigation activities.
  • Developed and delivered cybersecurity awareness programs; documented findings and communicated technical recommendations.
  • Worked with endpoint security, ransomware, MFA, social engineering, and AI-driven cyber threats.
Threat AnalysisAwarenessIncident ResponseRisk Mitigation
MAR 2022 — MAY 2023

Revenue and Reservation Manager

SeaMist Resort · Myrtle Beach, South Carolina

  • Improved revenue and customer engagement performance by 23% through data analysis and operational improvements.
  • Managed customer-facing technology platforms, CRM systems, and reservation workflows.
  • Produced operational reports, coordinated cross-functional activities, and troubleshot system issues.
Data AnalysisCRMOperationsReporting
MAY 2017 — MAR 2021

3G & LTE Optimization and Planning Engineer

Umniah Mobile Provider · Jordan

  • Analyzed and optimized telecommunications network performance, investigating connectivity issues, traffic anomalies, and infrastructure reliability.
  • Performed technical troubleshooting, root-cause analysis, and performance assessments with engineering teams.
  • Prepared technical reports and trained junior engineers to support network reliability.
TelecommunicationsNetwork OptimizationEngineeringTechnical Training

Tools & capabilities

A broad technical toolkit.

A foundation in engineering and analysis, with room to keep exploring.

AI & Data

Turning data into patterns, predictions, and practical insight.

PythonSQLMachine LearningSupport Vector MachinesRandom ForestData PreprocessingPredictive AnalyticsModel EvaluationJupyter NotebookAI/LLM Security

Cybersecurity

Investigating threats and strengthening security awareness and response.

Threat Detection & AnalysisPhishing InvestigationSecurity MonitoringIncident ResponseSIEMMicrosoft SentinelSplunkVulnerability AssessmentMITRE ATT&CKNIST CSFRisk Assessment

Cloud & Infrastructure

Working across connected systems, networks, and enterprise environments.

AWSMicrosoft AzureEnterprise NetworkingVMwareVirtualBoxCloud Security ConceptsIdentity & Access ManagementWindows Systems

Engineering & Collaboration

Pairing structured analysis with communication and practical execution.

Telecommunications EngineeringNetwork OptimizationRoot-Cause AnalysisTechnical TroubleshootingTechnical DocumentationData-Driven DecisionsCross-Functional CollaborationTechnical TrainingStakeholder Communication

Selected work & research

Curiosity, put into practice.

Academic research and project work at the intersection of technology and real-world challenges.

MACHINE LEARNING RESEARCH01 / 03

PhishGuard AI

Machine Learning-Based Email Threat Detection

Research involving Python, TF-IDF, Support Vector Machines, Random Forest, phishing classification, and machine-learning model evaluation.

Demo note: the public awareness demonstration is rule-based and separate from the machine-learning research application.

PythonTF-IDFSVMRandom Forest
Research on GitHub Awareness demo
ACADEMIC RESEARCH02 / 03

AI-Lab-on-a-Chip

AI, microfluidics & healthcare

Academic research exploring how artificial intelligence and Lab-on-a-Chip technology can come together in medical diagnostics and healthcare applications.

Artificial IntelligenceHealthcareLab-on-a-Chip
Explore the research
ACADEMIC RESEARCH03 / 03

Smart Water Management

Machine learning for smarter systems

Academic research exploring machine-learning approaches, anomaly detection, and predictive modeling for intelligent water management.

Machine LearningAnomaly DetectionPredictive Modeling

Research topic; no project repository link is available.

More areas I’m exploring

AI/ML SecurityCloud SecurityDigital ForensicsSIEM & Threat MonitoringAdversarial AttacksPrompt InjectionSecure AI Lifecycle

Learning & credentials

A foundation for what’s next.

Education

2023 — 2025

Master of Information Technology

Concentration in Cybersecurity

Coastal Carolina University · South Carolina

4.00 GPA
2012 — 2016

Bachelor of Telecommunications Engineering

Al-Balqa Applied University · Jordan

Certifications

CompTIA Security+

Cybersecurity

Cisco CCNA

Routing and Switching

LTE Optimization and Planning

Telecommunications

Have an opportunity in mind?

Let’s build something meaningful.

I’m open to opportunities in AI, cybersecurity, cloud computing, engineering, data analysis, and related technology fields.

Start a conversation